Starline Overseas Moving appreciates all the feedback that we receive from our customers. The moving reviews we receive allows us to celebrate our outstanding customer service but also allows us to focus on any improvements if needed. As long as we maintain this tradition of excellence, we can exceed our customers’ expectations on each and every move.
We received the following letter of recommendation this week from a lovely couple we moved this past summer from Calgary, Alberta to Brisbane, Australia. We would like to share an excerpt of their thoughts and suggestions. Thank you to Laurie and his wife for taking the time to write to us. We appreciate the overseas moving review and wish you both all the best at your new destination.
To whom it may concern:
Over the summer of 2013 my wife and I moved from Calgary, Canada to Brisbane, Australia using Starline Overseas Moving.
The following was our experience:
1) Initial contact and discussion about the move plan.
We initiated discussions with three movers found using internet searches. Our initial contact with Starline was materially different to our contact with their competitors. Grace Stypka was knowledgeable and helpful from the start, and went out of her way to provide exceptional responses to our questions.
2) Obtaining the quotation.
We obtained three quotations. Once again, Starline was the “lowest friction”. The quotation was right the first time and Starline were able to match pricing with their competitors.
3) Signing the contract.
We read the fine-print of several contracts and the Starline contract was the fairest. Competitors included clauses (for example) that gave them unilateral possession of our entire shipment in the event that we were late paying any additional charges. The Starline contract was more balanced.
4) Responses to questions during the lead-up to shipping.
Starline were extremely prompt and very courteous in response to the multitude of questions we had about the move – the “flurry of dumb questions”.
5) Load day.
The load crew were prompt, efficient and friendly. Everything that we hadn’t packed was expertly packed and arrived in one piece.
Starline provided ship details and we were able to watch the progress of our shipping container across the oceans on-line.
7) Arrival and quarantine/customs clearance.
Starline managed this process thorough their local Australian agent. It went very smoothly with only a few trivial items removed during quarantine and no issues at all with customs clearance.
8) Management of local agent.
There were some communications and customer-service issues with the administration arm of Starline’s local agent in Australia. When advised of the problems Starline immediately worked to rectify the problem – responding after-hours (Canada time) and on vacation days. We were impressed with their customer focus.
9) Delivery and placement of items.
The delivery process was seamless. The local agent’s delivery crew arrived and placed our items with care.
10) Condition of items in shipment.
All boxes and items were intact. We have experienced only a couple of minor breakages caused by our own packing – everything Starline packed arrived in one piece.
A move of this nature is a huge undertaking. Starline made it less painful. We would not hesitate to use them again.Additionally, we would recommend Grace Stypka at Starline as an expert at international relocations. Her customer service ethic was the best we have ever experienced.