Starline is recognized as an industry leader in the following areas:
“Moving with Pride” sums up our corporate culture. An attitude of “pride of workmanship” is instilled in our employees and this is reflected in our outstanding service record to individual customers and corporate clients.
FAIM Accredited/Quality Process
Starline Overseas received FAIM accreditation in 2003. FAIM is administered by FIDI, the worldwide moving organization based in Brussels, and is the ISO equivalent for the moving industry. FAIM accreditation is only awarded after an in depth, on site, audit of business processes and procedures relating to the international moving industry and its overseas movers.
The fact that we have remained under the same family ownership since 1938 speaks for itself. Locally owned companies consistently outperform branch operations in our industry. Don Kachur and his staff are part of the community and we take pride in maintaining the reputation that we have developed over the last 68 years.
Working with our partners, Starline is well connected and has built a reliable global network found in all of the world’s major centres. As a member of FIDI, the FIDI-FAIM quality standards are guaranteed. All FIDI agents must be FAIM accredited.
Customer Service/Move Management Software
ReloVision is an all encompassing customer service software program which ensures prompt and efficient service for our clients. ReloVision was developed by our employees and introduced the relocation industry to the concept of move management software. This system ensures consistent business processes are executed on every move and allows us to manage a very large volume of worldwide business.
Single Point of Contact
Direct, effective communication is fundamental to outstanding service. Using ReloVision, your Move Manager becomes the communication hub for all move related information.
Customs Bonded Warehouse Facilities
Our 45,000 square foot Calgary warehouse and 50,000 square foot Edmonton warehouse are both bonded warehouses approved for international shipments. Both facilities maintain high security, are climate controlled, pest controlled, alarmed, palletized and equipped with sprinklers.
The Highstar Group of Companies operates a number of specialized divisions and subsidiary companies to handle the most complex moving related needs of our clients. Starline Overseas specializes in international relocations, Highland Moving operates our domestic business in Canada, and a separate division handles office moving.
Starline Overseas/Highland Moving operates the largest household vehicle fleet based in Alberta