Our Commitment to Quality in Every Move
Quality is built into every stage of an international move. From planning and packing to transport and delivery, our team focuses on careful handling, clear communication and dependable service.
Our crews work independently at customers’ homes and businesses, so we place a strong emphasis on accountability, communication and pride in their work. We monitor service performance, recognize excellent results and support our employees with clean, safe vehicles, modern moving equipment and professional work environments.
Our customer service and monitoring programme includes:
- Recognizing employees who receive excellent service ratings
- Running improvement contests focused on specific service areas
- Presenting annual awards to drivers for their service
- Sharing customer feedback with our teams each day
- Using technology to support communication and service
- Forecasting and computer-assisted load planning
- Providing ongoing staff training
- Inviting customers to share feedback through satisfaction surveys
Our Affiliates
Frequently Asked Questions
What is FAIM accreditation?
FAIM is a quality certification programme for international moving and relocation companies. It assesses a company’s processes and service standards through independent audits.
When did Starline Overseas receive FAIM accreditation?
Starline Overseas received FAIM accreditation in 2003.
How does Starline support quality service?
Starline supports its teams with ongoing training, clear communication, clean and safe vehicles, modern moving equipment and computer-assisted load planning. Customer feedback and service ratings also help the company monitor performance.
How does customer feedback help improve the moving experience?
Customer feedback is shared with teams and used to recognize excellent service and identify areas for improvement. Starline also invites customers to complete satisfaction surveys.
How does Starline prepare for an international move?
Starline uses forecasting and computer-assisted load planning to help coordinate each move. Its team also communicates with customers throughout the process to support careful planning and service.